How long is the delivery time?

Rohner ships all items in stock immediately after receipt of your order. You will therefore receive the goods within 1 to 2 working days, but at the latest after 4 working days. 

If certain items are not immediately available due to high demand, you will be informed of the expected delivery period by e-mail, or the amount already paid will be refunded immediately.

From when is the delivery free of postage?

Switzerland
We charge CHF 5.00 for packaging and shipping within Switzerland.
For orders within Switzerland over CHF 90.00, Jacob Rohner AG will pay the shipping costs.

EU countries
For all other countries in the EU, the shipping costs will be shown after entering the address.
For orders within the EU over EUR 90.00, Jacob Rohner AG will pay the shipping costs.

Other countries outside the EU
The costs for packaging and shipping per shipment for deliveries outside the EU are shown in the table below. Unfortunately, we cannot deliver to countries that are not listed in the table.
For orders from the USA and Canada over USD 90.00, Jacob Rohner AG will cover the shipping costs.

Where are our socks produced?

Our products are produced in Europe (Portugal and Italy), the development takes place in Switzerland. 

In which larger stores are Rohner socks/stockings available?

for example Coop, Manor, Migros, Migros SporXX, Globus, Jelmoli, Volg...

Can the socks be sent in an envelope?

No, because we would not have a package number and we could not track the package.

Can Rohner socks be dried in a tumble dryer?

Not generally, because the sock could shrink.

Will used goods be taken back?

No, we only take back unworn merchandise.

How long is the right of return?

You can cancel your contract within 30 days without giving reasons in writing (eg letter, fax, e-mail) or - if the goods before the deadline - by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312e paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or the item shall be sufficient to comply with the revocation period. The revocation is to be addressed to:

Jacob Rohner AG
J.Schmidheinystrasse 23
CH- 9436 Balgach
Phone: +41 71 727 86 86
E-Mail: [email protected]